Our Services

Our Services

Product Sourcing & Global Supplier Matching

  • Identification of qualified international manufacturers and suppliers.
  • Matching customer requirements with the most suitable products.
  • Access to multiple options (origin, grades, specs) for comparative evaluation.
  • Sharing product catalogs, brochures, COA, TDS, Certificates and regulatory documents.

Technical Advisory Support

  • Guidance on material selection based on product formulation or packaging design.
  • Advising on technical compatibility.
  • Support for trial batches, sample evaluation, and application development.
  • Recommendations for alternatives during price spikes or material shortages.

Quotation & Negotiation Facilitation

  • Timely quotation with transparent breakdown (FOB, CFR, CIF, etc.).
  • Price negotiation on behalf of customers with overseas principals.
  • Providing comparative pricing from principals to help in decision-making.

Regulatory & Documentation Assistance

  • Providing complete sets of documents required by regulatory authorities (DGDA, BSTI, etc.).
  • Assist customers in preparing LC documentation including Proforma Invoice (PI), COA, MSDS, TDS, Origin Certificate, etc.
  • Help with registration dossiers for raw materials in pharmaceutical and food industries.

LC Opening & Banking Coordination

  • Assisting customers in preparing documents for LC opening through their banks.
  • Coordinating with banks and suppliers for smooth transaction processing.
  • Regular updates on LC status and shipment schedules.

Shipment & Logistics Monitoring

  • Follow-up with suppliers for on-time shipment readiness.
  • Monitoring of vessel/air shipment schedules and booking status.
  • Providing shipping updates (ETD, ETA, Bill of Lading) to the customer.
  • Assist during port clearance and delivery follow-up through the customer’s nominated C&F agent.

Sample Arrangement & Technical Evaluation

  • Supplying free or commercial samples for customer testing and lab trials.
  • Coordinating sample shipment through courier or air freight.
  • Assisting in technical discussions between client R&D/QA teams and the supplier.

After-Sales Support

  • Coordinating with suppliers in case of product complaints, quality issues, or non-conformances.
  • Arranging for replacements, technical clarification, or credit notes as needed.
  • Ensuring long-term supplier accountability.

Customer Relationship Management

  • Dedicated key account managers for large clients.
  • Periodic visits and follow-ups to understand evolving needs.
  • Sharing new product developments and market trends with customers.
  • Building long-term partnerships based on trust, transparency, and reliability.

Market Intelligence & Forecasting Support

  • Advising customers about upcoming changes in global prices and availability.
  • Early alerts on container shortage, raw material disruptions, and regulatory shifts.
  • Providing forecasts and insights for better procurement planning.

Emergency & Priority Support

  • Fast-tracking urgent orders or trial materials.
  • Providing temporary alternatives in emergency production stoppage scenarios.
  • Strong coordination with principals for expedited response.

Trade Fair & Factory Visit Coordination

  • Organizing client visits to supplier factories in China, India, or Europe.
  • Facilitating participation in international exhibitions.
  • Enhancing client understanding of supplier capabilities and new technologies.

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We always keep our Commitment, Integrity & Reliability!

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